Frequently Asked Questions (FAQ)
Shopping Luxury Fashion with Confidence at DEZZINER
1. Are your products authentic?
Yes—100% guaranteed. Every item sold on DEZZINER is genuine and brand-new, sourced from authorized distributors and trusted partners. We only deal in authentic luxury fashion, so you can shop with complete peace of mind.
2. Do your items come with a warranty or guarantee?
While fashion items typically do not include manufacturer warranties, DEZZINER guarantees authenticity and quality. If you receive a defective item, we offer a 7-day return window for inspection and resolution.
Please review our Returns & Refunds Policy for complete details.
3. How do I place an order?
It’s easy and secure:
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Browse our collections at www.dezziner.com
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Choose your item and click “Add to Cart”
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Proceed to checkout and complete your purchase using one of our secure payment methods
You’ll receive an order confirmation email once your payment is processed.
4. What are the shipping costs and delivery times?
Shipping is free worldwide—no hidden charges or minimums.
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Estimated Delivery: 15–25 business days
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Some remote areas or countries with complex customs procedures may experience additional delays.
5. How can I track my order?
You will receive a tracking number via email within 4–5 business days after your order is processed.
We ship using trusted international couriers such as:
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DHL
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FedEx
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UPS
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USPS
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Canada Post (and others depending on your region)
You can track your package through the courier’s website.
6. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, contact us within 7 days of delivery at support@dezziner.com.
We’ll guide you through the return process and ensure your issue is resolved quickly and fairly.
7. How can I contact customer support?
We’re here to help! You can reach us through:
📧 Email: support@dezziner.com
🖱️ Contact Form: dezziner.com/pages/contact
Our team typically responds within 24 to 48 hours.